This website is owned and run by Citypata.com. In this privacy policy, we will refer to Citypata.com using the terms 'Citypata', 'us', 'we' and 'our'. The term 'our websites' refers to Citypata.com (www.Citypata.com), Citypata.com mobile and any other websites we may own or run from time to time. The term 'our online services' includes our websites and the Citypata.com mobile services (the part of Citypata.com you can use from a mobile phone). If you use our online services, or any of our other services to find businesses, we will call you a 'user' in this policy.
We are committed to protecting and respecting your privacy. This privacy policy is about the way we use the personal information of users. If you use any of our services to find businesses, this privacy policy applies to you. The policy explains:
If you advertise with us we will also collect information about you. If you want to know how we use the personal information of advertisers, please read our privacy policy for advertisers.
To provide you with our products and services, we may need information about you.
If you use our websites, you are in control of what information we collect about you, but if you choose not to share your information, you may not be able to access or use some areas of our websites.
We will collect information about you when you:
We may also get information about you from third parties, with whom we have a business relationship.
The information we collect and hold about you may include your:
When you register on our websites, we collect your email address. We may use it for account administration (for example to email you your password, if you forget it) and for added security. We may use your email address to send you a confirmation of any order you make, if you buy products or services from or through us, to confirm any profile changes you make and to respond to you if you contact us for information about our services. We might also use your email address to bring you news such as changes to the way you can use our online services or new services and special offers we think you might be interested in. For more information on direct marketing and how to change your preferences, please read section 4 - Direct marketing and how you can change your marketing preferences.
Cookies are information files stored on your computer that help websites remember you. We and our business partners collect information about your use of our websites through cookies. For more information on how we use cookies and how to opt out of using them, please read our Cookie Policy.
Your mobile phone can also store information files that help us remember you when you use our Citypata.com mobile services. We call these files "on-device" storage. We and our business partners collect information about your use of our Citypata.com mobile services through on-device storage. For more information on how we use on-device storage, please read section 11 - on-device storage for our Citypata.com mobile services.
We may record or monitor calls that you receive from us, or make to us. We do this for security and training purposes and to improve the service we provide to you.
Whenever you give us your personal information, legally we have to use it in accordance with the terms of various privacy laws
When you give us information while using our websites, we will use it for the purposes set out in this privacy policy, on the data entry forms, in any relevant terms or conditions and on pages or emails which link to the data entry forms.
Our Keyword Search Tool allows you to search for keywords being used to find businesses on Citypata.com and the number of searches being made against different keywords. When you use our Keyword Search Tool, we will store your email address and will use this information to identify any activities that are prohibited under our online services conditions of use. We collect this information from everyone that uses the Keyword Search Tool.
If you use Citypata.com, your computer will store up to 5 of your last searches using cookies. We will also save the location you searched for (such as the postcode or geographic area). This lets you do the same search next time you use Citypata.com or search for other types of business without having to re-enter the location every time. This information is stored only on your computer. We also collect information on your activity while you use Citypata.com, such as:
This information does not allow us to identify you. We collect it from lots of visitors to our websites and analyse it. This lets us build up a picture of how people use our websites. This helps us improve the services we offer.
We may also give anonymous statistics about users to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you.
For more information on our use of cookies please read our Cookie Policy.
We may use the information you give us about yourself when you register on or for our online services, or the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when you visit our websites or use our online services, you don't miss offers and information that might interest you. This is called advert targeting or interest based advertising. For more information on how to reject targeted advertising or interest based advertising cookies please read our Cookie Policy.
We may collect information about activity on our online services, or we may use other organisations to collect it and to share the results with us. We use this information to:
For these purposes, we and the other organisations we use keep information on the path you take to get to our online services and on some of the pages you visit or use through our online services, using cookies, web beacons and other on-device storage. You cannot be personally identified from the information that we or these other organisations collect. For information about web beacons, or the organisation we use (including how to decline their cookies), please read our Cookie Policy. For more information on how we use on device storage, please read section 11 - on-device storage for our Citypata.com mobile services
If you give us feedback, we may use it to improve our products and services and we may publish it online or offline to promote our business, products and services. We will ask for your permission before we publish it.
If you wish to submit a comment or feedback on a blog or article featured on Citypata.com, we may (but are not obliged to) publish your comment online or offline to promote our business, products and services. We will collect your name which will be displayed next to your comment, and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.
When you request Citypata.com mobile, we may keep your mobile phone number, the make and model of your phone and details of your network operator and we will link a unique identifier to your mobile phone number. We need this information in order to make Citypata.com mobile work on your mobile phone and to administer the service. We may also use it for market research. When you use Citypata.com mobile services, we will keep details of your search terms, map locations requested, route start and end points and the time and date of any calls you make to businesses that you've found using the service. We use this information to analyse how people use our Citypata.com mobile services and to improve our products and services. If you use our Citypata.com mobile location-based services, we will collect you Mobile IDs or GPS measurements and use them to provide the services you have requested and other information we think may interest you. If you give us your name, we will keep it and use it to personalise our service to you.
If you request the details of a business through our directory enquiries or text back service, Yellow Pages, using your mobile phone we will use your mobile phone number to text you the details of the business you've requested and, sometimes, details of other businesses we think may interest you. If you use our service, we will also record the time, date and day of the week and length of your call or text and the classification, business name or cinema and location you requested. We use these to analyse how people use the service and to improve the service.
We use the websites of other companies to host advertising for our advertising customers. If you click on one of these advertisements, you will go through to our customer's website and we will collect your IP address and use it to analyse how well the advertising works..
For information on how we may market to you, please read section 4 - Direct marketing and how you can change your marketing preferences.
Every now and again, we may ask you for your opinion on our products and services. When we do surveys we may use cookies or other on-device storage and may combine the information collected by those cookies or other on-device storage with your answers. We will make sure that the survey results do not identify you, or anyone else who fills in our surveys.
We may contact you:
We offer you the chance to receive important news from the hibu group and information about our products and services, such as changes to the way you can use our online services or new services and special offers you might be interested in.
We will ask you if you want to receive direct marketing if you
Unless you tell us otherwise, we may contact you by phone, post, email, text message or any other way (electronic or otherwise). We will normally send you direct marketing by email if we have your email address.
If you would like us to stop sending direct marketing to you, we offer simple ways for you to tell us to stop. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Also, if you create an account on Citypata.com, you can change your marketing preferences at any time by logging on and changing the marketing preferences in the 'Edit Profile' section.
If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with services you request and for administration purposes.
We may need to share your information with other organisations to provide you with the products, services or information you ask for. We may pass your information to one or more of the following organisations:
Occasionally, this may involve sending your information outside the Indian Area. For more information, please read section 6 - Where we process your personal information.
Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.
When we use your information as described in section 2 - How we will use information we collect about you, this may occasionally involve sending your information outside the Indian Economic Area. Where we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the IEA.
You can update your personal details quickly and easily by clicking on the “Contact us” link at the bottom of any page on Citypata.com. Simply select “Registration” from the drop-down list, then enter your request to update your details. We will need both your old details and your new details, in order to deal with your request.
We take the security of your personal information very seriously. We have put in place technology and security policies which are designed to protect the personal information that we hold about you. We also follow the strict security procedures that privacy laws require. These cover storing, using and releasing any information you have provided, and preventing unauthorised access or use. For more information on how Citypata.com protects the security of your information, please read the Citypata.com Security Policy.
Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do it at your own risk.
Please read our Cookie Policy for more information.
On-device storage is information that our Citypata.com mobile services transfer to your mobile phone so that the services can remember who you are and information about your use of the services. Our Citypata.com mobile services cannot operate without this on-device storage. If you do not want your information to be stored in this way, please do not install or use our Citypata.com mobile services.
You have the right to ask us not to use your personal information for marketing purposes. We will usually tell you when we collect your personal details if we are planning to use them for marketing purposes or if we plan to pass them to any other organisation for marketing purposes. For more information, please read section 4 - Direct Marketing and how you can manage your marketing preferences.
You have the right to see information we hold about you, (with some exceptions, which are described in the privacy laws. If you would like a copy of your personal information, you should contact our data protection officer. You will need to pay a processing fee of Rs 700.
You have the right to review and update your personal details. You can do this by clicking on the “Contact us” link at the bottom of any page on Citypata.com. Simply select “Registration” from the drop-down list, then either request a copy of your personal details or enter your request to update your details. We will need both your old details and your new details, in order to deal with any update request. If you have created an account on Citypata.com, you can update your details through the 'Edit Profile' Section.
We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.
We welcome your questions, comments and requests about this privacy policy. Please contact our data protection officer.
Updated on 1 October 2013.